Private AI for
insurance brokers
Insurance brokerage is a business built on trust. Your clients share sensitive personal information — health status, assets, family situation, income — so you can find them the best coverage. This trust relies on the absolute confidentiality of their data.
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Health data exposed
Medical questionnaires, health declarations and claims histories submitted to public AI leave your secure perimeter. This data benefits from enhanced protection under the GDPR (Article 9).
Professional secrecy threatened
Your clients' financial information, income and family situations are covered by professional secrecy. Each use of public AI constitutes a risk of unauthorised transfer to American servers.
Time-consuming comparisons
Comparing the general conditions of several companies for the same client need takes hours of reading and compilation. Precious time that could be spent on advice and client relationships.
Private AI gives your teams the productivity gains of AI while guaranteeing that your clients' sensitive data never leaves your secure perimeter.
Why insurance brokers need private AI
An insurance broker simultaneously manages dozens of client files, each with its own specificities: subscribed products, deadlines, ongoing claims, coverage history. Meanwhile, they must master the general conditions of multiple companies, follow regulatory developments and respond quickly to incoming requests — all under the watchful eye of the Commissariat aux Assurances (CAA).
Your staff probably already use AI tools to draft emails, summarise general conditions or prepare comparisons. The problem: each use of a public AI potentially exposes data covered by professional secrecy — health data, financial information, claims history.
Core business use cases
Product comparison and advisory support
Your client asks for a comparison between three life insurance contracts. Today, this means manually reading general conditions, compiling a table and formatting it. The AI, trained on your partner insurers' product sheets, generates this comparison in seconds: coverage, exclusions, deductibles, pricing, special conditions. The broker reviews, adjusts and presents to the client.
General conditions analysis
An insurance contract's general conditions often run to dozens of pages. The AI analyses them, extracts key points (exclusions, limits, waiting periods, cancellation conditions) and produces a structured summary. A considerable time saving for reviewing new products or answering a client question about a specific point of their contract.
Claims management
When a client reports a claim, the broker must identify applicable coverage, verify conditions, prepare the file for the company. AI accelerates each step: identification of relevant clauses in the contract, help drafting the declaration, tracking supporting documents.
Service use cases
AI Chatbot: prospect qualification
A prospect visits your website looking for car, home or professional insurance. The LetzAgents chatbot qualifies their need, provides initial information about available coverage and offers an appointment with a broker — 24/7, including evenings and weekends.
AI Phone Agent: reception and routing
Incoming calls cover a wide spectrum: quote requests, claims declarations, coverage questions, contract modifications. The AI phone agent qualifies each call, identifies the client in your database, collects initial information and routes to the appropriate team member. Simple requests (insurance certificate, renewal date) are handled directly.
Insurance data confidentiality
Insurance brokers handle some of the most sensitive data there is: health data (medical questionnaires, health declarations), financial information (income, assets, savings), family data (marital status, children, beneficiaries).
This data is protected by the GDPR, but also by the broker's professional secrecy and, in the case of health data, by enhanced provisions of the European regulation. An unauthorised transfer to American servers via public AI can constitute multiple violations:
- OpenAI, Google or Anthropic have no professional secrecy obligation towards your clients. Their servers are subject to the CLOUD Act and FISA. Health data submitted to these services is beyond your control.
- The Commissariat aux Assurances (CAA) ensures intermediaries comply with their regulatory obligations. Uncontrolled use of public AI by your staff represents a compliance risk.
- For health data (GDPR Article 9), processing conditions are even stricter. No public AI can guarantee the protections required for these categories of data.
LetzAgents eliminates this risk by design: your data stays in Europe, in an isolated instance. No competing insurance company, no third party and no shared model has access to your clients' information.
How LetzAgents works for insurance brokers
Documentation ingestion
You provide your reference documents: partner company product sheets, general conditions, internal procedures, client FAQ, relevant CAA circulars. LetzAgents indexes them in your private knowledge base.
Agent configuration
Depending on your needs, you activate one or more agents: internal assistant for your brokers, web chatbot for prospects, phone agent for reception.
Daily use
Your brokers query the AI to compare products, analyse general conditions or prepare claims files. Your prospects get an immediate first response. Every answer cites its sources.
Continuous improvement
You enrich the base with each new product, each updated set of general conditions. The AI always stays current on your offering without ever sharing this information.
Measurable benefits
Comparisons in seconds
No more hours reading general conditions to compare three contracts.
Claims processed faster
Immediate identification of applicable coverage and help building the file.
Compliance made easy
Instant access to CAA regulatory requirements and relevant circulars.
Health data protected
No client data, including health data, leaves the European infrastructure.
Zero missed calls
The phone agent qualifies and routes calls even during meetings.
Prospects captured after hours
The web chatbot works evenings, weekends and public holidays.
Up to €17,500 in grants
Luxembourg offers government grants for implementing AI solutions in SMEs. We can discuss this during our call.
Book a meeting
Let's discuss your needs and see how LetzAgents can help you.
Frequently asked questions
Everything insurance brokers ask us.
Can the AI make insurance recommendations?
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The AI helps compare products and identify relevant options, but the final recommendation remains the broker's responsibility. The duty of advice is a professional obligation that cannot be delegated to a tool, however intelligent. The AI accelerates analysis, the broker makes the decision.
How do you handle health data?
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Health data benefits from enhanced protection under the GDPR (Article 9). LetzAgents' European hosting, instance isolation and absence of transfers to third parties ensure compliant processing. No health data passes through shared models.
Can the chatbot generate quotes?
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The chatbot can qualify the prospect's need and collect the information needed to prepare a quote. Generating the quote itself depends on integration with your pricing tools. In all cases, the chatbot speeds up the qualification process and allows the broker to prepare a quote faster.
Is this compliant with CAA requirements?
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LetzAgents is designed to help brokers meet their regulatory obligations, not circumvent them. European hosting, exchange traceability and data isolation are features that facilitate compliance. We recommend consulting your compliance officer for any specific questions.
How long does it take to deploy LetzAgents?
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Initial deployment takes a few days. Ingesting your partners' product sheets and general conditions is quick. The chatbot and phone agent can be operational within a week.
Is the pricing accessible for an independent broker?
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LetzAgents offers plans adapted to all sizes of business. The cost is a flat rate, not per user. Check our pricing for your situation.
Want to boost your brokerage's productivity without compromising confidentiality?
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