Use Case
Answer customer questions 24/7
with an AI chatbot
80% of your customers' questions are the same. And each one takes up a team member's time. An AI chatbot trained on your documentation absorbs these repetitive questions and frees your team for high-value interactions.
Powered by Letzagents.lu
Repetitive questions
Hours, prices, required documents, access, payment methods. The same questions come in by email, phone and form every day.
Team time consumed
2-3 hours per day repeating the same answers instead of managing cases and planning.
After-hours unavailability
A visitor arrives on your site at 9pm with a simple question. No one to answer. They leave and don't come back.
Multi-channel saturation
Questions come in through all channels: email, phone, form. The cumulative volume is overwhelming.
An AI chatbot trained on your documentation absorbs 80% of repetitive questions. Your team finally focuses on high-value interactions.
The real cost of repetitive questions
The time spent answering recurring questions is rarely measured, but it's significant. For a medical practice with 3 doctors, that's 40-60 calls per day, half of which concern practical information.
The cost isn't just time spent. It's also opportunity cost: every minute spent on a repetitive question is a minute not spent on client advice, sales, or case management.
Concrete cases by sector
High-end spas
The chatbot answers questions about treatments, prices and contraindications. 80% of information questions are absorbed, the receptionist focuses on in-person welcome.
Law firms
A visitor asks 'Do you handle co-ownership disputes?'. The chatbot confirms the area of expertise, explains the process and proposes a first appointment.
Training organizations
A prospect wants to know if a course is eligible for funding, prerequisites and upcoming dates. The chatbot provides all this information in seconds.
What the chatbot handles
Information and procedures
Hours, access, required documents, differences between offers, conditions: the chatbot answers everything documented in your knowledge base.
Lead collection
At the end of a conversation, the chatbot can collect contact details and transmit the lead with the conversation summary to your team.
Why an AI chatbot is different from a classic FAQ
A FAQ page on your site lists questions and answers. The visitor must browse the list, find the right question and read the answer. It's static, limited and frustrating.
- Static FAQ: the visitor must find the right question in a long list
- No context: impossible to ask a question in your own words
- No conversation: one question leads to one fixed answer, no follow-up
- Limited coverage: if the question isn't in the list, the visitor is stuck
The LetzAgents chatbot is conversational. The visitor asks their question in their own words, in their own language. The chatbot understands, searches your documentation and provides a personalised answer. It's not limited to your FAQ: it draws on all your documentation (services, prices, procedures, terms).
How does it work?
Ingest your documentation
Provide your documents to LetzAgents: service descriptions, prices, procedures, terms, guides. All common formats are supported.
Configure tone and style
The chatbot is configured to reflect your company's tone: formal for a law firm, warm for a spa, dynamic for a recruitment agency.
Integrate into your site
The chatbot is integrated into your website in minutes. It appears as a discreet, professional chat widget.
Continuously enrich
Every new document added is immediately available. The chatbot learns and improves with your most recent documentation.
Why an AI chatbot for your customer questions?
Questions absorbed
Repetitive questions are handled automatically. Your team only responds to complex requests.
Availability
The chatbot answers at 9pm, on Sundays, during holidays. The visitor always gets an answer.
Response time
The visitor gets their answer in seconds, instead of waiting for an email or phone callback.
Languages supported
The chatbot detects the visitor's language and responds in that language. Ideal for Luxembourg's multilingual clientele.
Support load
Your team is freed from repetitive questions and focuses on advice, sales and case management.
Client satisfaction
A visitor who gets an immediate answer is more satisfied than one waiting 24h for an email.
Up to €17,500 in grants
Luxembourg offers government grants for implementing AI solutions in SMEs. We can discuss this during our call.
Book a meeting
Let's discuss your needs and see how LetzAgents can help you.
Frequently asked questions
Everything you need to know about AI chatbot for customer questions
Can the chatbot learn new answers?
+
Yes. Each time you add a document to the knowledge base (new service, new procedure, new price), the chatbot integrates this information and can respond immediately.
What happens if the chatbot receives an off-topic question?
+
It politely responds that it cannot help on that topic and offers to connect the visitor with your team. It does not attempt to answer questions for which it has no reliable information.
Can the chatbot collect leads?
+
Yes. At the end of a conversation, or if the visitor wants personalised follow-up, the chatbot can collect contact details and transmit the lead to your team with the conversation summary.
How to customise the chatbot's tone?
+
The chatbot is configured to reflect your company's tone: formal for a law firm, warm for a spa, dynamic for a recruitment agency. The communication style is adjusted during setup.
Does the chatbot work on mobile?
+
Yes. The chatbot is responsive and works on both desktop and mobile. This is important as a growing share of website visits comes from smartphones.
How long does it take to set up?
+
Ingesting your documentation and configuring the chatbot takes a few days. The chatbot can be operational on your site within a week.
Discover our other use cases
Protect your data
Private AI
Keep your data confidential with private AI.
AI Appointment Booking
AI Chat Assistant
Automate appointment booking 24/7 from your website.
AI Phone Answering
AI Phone Agent
24/7 phone answering without a secretariat.
Free your team from repetitive questions. Book a meeting to see the chatbot in action on your site.