24/7 AI phone answering
without a secretariat
Your reception should never close. Your clients call when they have time, not when you're available. The AI phone agent provides 24/7 coverage, in all Luxembourg languages, for a fraction of outsourced answering service costs.
Dr. Weber
00:00
Transcription en direct
Appel en cours
Powered by Letzagents.lu
Salaried receptionist
€35,000-50,000/year in Luxembourg. Available 8am-6pm weekdays, excluding holidays and sick leave. One call at a time.
Outsourced answering service
€800-1,500/month. Extended hours but rarely 24/7. Operators don't know your business. Generic responses.
Voicemail
Free but counterproductive. Most callers hang up without leaving a message. No qualification, no appointment booking.
LetzAgents AI agent: significantly lower monthly fee, 24/7/365, 5+ languages, unlimited simultaneous calls, deep business knowledge, data hosted in Europe.
Receptionist vs outsourced service vs AI agent
Phone answering is a universal need: every business receives calls outside office hours, during breaks, holidays, meetings. Until now, options were limited and expensive.
The AI phone agent changes the equation: 24/7 coverage, in all languages, with deep knowledge of your business, for a fraction of outsourced answering service costs.
What the AI agent does differently
First-level technical answers
An outsourced service takes messages. The AI agent answers questions: opening hours, services, pricing, availability, documents to bring.
Unlimited simultaneous calls
When 3 patients call your practice at once, a receptionist loses 2. The AI agent handles all 3 simultaneously.
Perfect memory
The AI agent never confuses clients, never loses a message, never makes transmission errors. Every call is transcribed and summarised automatically.
Daily operation
Trend analysis
The AI agent analyses call reasons, peak hours, which services generate the most questions. This data helps you improve your service.
Multilingualism as a decisive advantage
In Luxembourg, a phone reception must handle at least French, German and English. In practice, Luxembourgish and Portuguese are also essential. Finding a receptionist fluent in 5 languages is difficult and expensive.
- A receptionist typically speaks 2-3 languages maximum
- An outsourced service rarely offers more than 2 languages
- French, German and Belgian cross-border workers call in their language
- English-speaking expats and Portuguese-speaking residents too
The AI agent automatically detects the caller's language and responds in that language, without delay, with appropriate vocabulary. FR, EN, DE, LU, PT and 100+ other languages.
How it works in practice
Initial configuration
You provide your information: hours, services, pricing, procedures, FAQ, business documentation.
Tone customisation
The agent is configured with the style suited to your business (formal, warm, technical).
Business hours filtering
During your hours, the agent serves as first filter: it qualifies and transfers to the right colleague.
After-hours autonomy
Outside hours, it handles the call end-to-end: information, qualification, appointment booking.
Complete tracking
Every call generates a record: transcript, summary, classification, actions taken.
AI agent vs outsourced answering service
vs 8am-8pm
The AI agent never closes. Outsourced services have limited hours.
languages vs 2
Automatic language detection, versus 2 languages for a classic service.
simultaneous calls
Never a busy line, unlike a human operator handling one call at a time.
traceability
Transcript and summary of every call. Nothing is forgotten or mistransmitted.
Up to €17,500 in grants
Luxembourg offers government grants for implementing AI solutions in SMEs. We can discuss this during our call.
Book a meeting
Let's discuss your needs and see how LetzAgents can help you.
Frequently asked questions
Everything you need to know about AI phone answering
Does the AI agent completely replace my receptionist?
+
Not necessarily. Many of our clients use the AI agent as a complement: it takes over when the receptionist is busy, absent or outside hours. Others use it as their main reception. It's flexible to your needs.
Do callers know they're speaking to an AI?
+
The voice is natural and fluid. Most callers can't tell the difference. If transparency matters to you, the agent can introduce itself as a virtual assistant.
Can the agent transfer to a colleague in real time?
+
Yes. The agent can transfer calls directly to a landline or mobile. It can also be configured to automatically transfer certain call types (emergencies, VIP clients).
What happens if my call volume increases?
+
The AI agent scales automatically. Unlike a human service, no need for additional staff. 10 or 100 calls per day, quality stays the same.
Is my call data protected?
+
Yes. Transcripts and recordings are hosted in Europe, in your isolated instance. No data passes through non-European servers.
How long does setup take?
+
Initial configuration takes a few days. The agent can be operational within a week. Knowledge base enrichment continues on an ongoing basis.
Discover our other use cases
AI Document Processing
AI Business Agents
Read, extract and classify your documents automatically.
AI Lead Qualification
AI Business Agents
Qualify each prospect before the first human contact.
Automated Customer FAQ
AI Chat Assistant
Answer recurring questions 24/7 with an AI chatbot.
Your reception closes at 6pm. Your clients call at 8pm.