Private AI for
public enterprises
Luxembourg has a dense fabric of public and para-public enterprises: from large telecom, transport and energy groups to smaller structures. All share one characteristic: they operate under state oversight and handle data that is in the public interest.
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Data subject to the CLOUD Act
Microsoft, Google and OpenAI are American companies subject to the CLOUD Act. Using their AI tools to process Luxembourg public enterprise data creates a sovereignty gap.
Users without answers outside hours
Public enterprises receive thousands of daily requests. Outside office hours, users get no response. An AI chatbot or phone agent could handle these 24/7.
Untapped internal documentation
Public enterprises accumulate considerable operational documentation: procedures, regulations, service notes, technical manuals. This knowledge exists but is scattered and hard to access.
Sovereign AI is the adapted response: a European solution, GDPR-compliant, hosted on certified infrastructure, allowing your teams to benefit from AI without compromising public data sovereignty.
Why public enterprises need sovereign AI
Luxembourg's public enterprises face growing pressure to modernize their services and improve efficiency. AI is an obvious lever: automating responses to users, document analysis, internal support, processing recurring requests.
But the choice of AI tool is not trivial for a state-owned enterprise. American solutions (ChatGPT, Microsoft Copilot, Google Gemini) pose a structural problem: data passes through servers subject to the CLOUD Act and FISA, with no guarantee of confidentiality from American authorities.
Concrete business use cases
Customer service and public reception
The AI chatbot and phone agent instantly answer recurring user questions, 24/7, in all Luxembourg languages. Questions about offers, schedules, subscriptions, rates: the AI handles simple requests and directs to a human advisor for complex cases.
Internal knowledge base
AI transforms operational documentation into a queryable knowledge base. An employee asks a question in natural language and gets a sourced answer in seconds, instead of searching through labyrinthine intranets.
Processing requests and complaints
AI analyzes documents submitted by users, categorizes them, extracts key information and prepares a template response that the human agent adjusts and validates. Processing time per file decreases considerably.
Service use cases
AI Chatbot: Multilingual reception 24/7
The AI chatbot welcomes users on the public enterprise's website in all Luxembourg languages (French, German, English, Luxembourgish). It answers frequent questions, directs to the right services and collects necessary information before transferring to a human advisor if needed.
AI Phone Agent: Augmented switchboard
The AI phone agent manages first contact: request qualification, routing to the right service, appointment booking, information about schedules and procedures. For structures with a saturated switchboard or limited office hours, it's a considerable service improvement for citizens.
The sovereignty challenge for the public sector
For a state-owned Luxembourg enterprise, data sovereignty goes beyond simple GDPR compliance. It's about ensuring that information in the public interest remains under European jurisdiction and is not accessible to foreign powers.
The American CLOUD Act allows US authorities to request access to data hosted by American companies, even if stored in Europe:
- Microsoft, Google and OpenAI are American companies subject to this law. Using their AI tools to process public data creates a sovereignty gap.
- Operational data, infrastructure data and citizen data must remain under European jurisdiction.
- Luxembourg's national cybersecurity strategy and GovCERT.lu recommendations encourage public entities to prioritize sovereign solutions.
LetzAgents aligns with this approach: certified European hosting, no data transfers to non-European jurisdictions, isolated and dedicated instance. Whether you're a large public enterprise or a 30-person structure under state oversight, the sovereignty requirement is the same.
How LetzAgents works for public enterprises
Audit and scoping
We identify your priority use cases and specific constraints: security policy, oversight validation, existing IT integration.
Documentation ingestion
You provide your reference documents: procedures, user FAQs, technical documentation, applicable regulations. LetzAgents indexes them in your private knowledge base.
Configuration and testing
Agents are configured (web chatbot, phone agent, internal assistant) and tested in a controlled environment before deployment.
Progressive deployment
Deployment can be progressive: a pilot service, then extension to other services based on results. Knowledge base enrichment is continuous.
Measurable benefits
Permanent user service
Chatbot and phone agent available at all times, in all Luxembourg languages.
Internal productivity
Instant access to all operational documentation via the internal assistant.
Accelerated request processing
Automatic categorization and pre-processing of user files.
Guaranteed sovereignty
No data leaves European infrastructure, full GDPR compliance.
Native multilingualism
French, German, English, Luxembourgish with no extra effort.
Accelerated writing
Letters, reports and notes generated as first drafts by AI.
Up to €17,500 in grants
Luxembourg offers government grants for implementing AI solutions in SMEs. We can discuss this during our call.
Book a meeting
Let's discuss your needs and see how LetzAgents can help you.
Frequently asked questions
Everything public enterprises ask us.
Is it compatible with our oversight authority's security policy?
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LetzAgents is hosted in Europe on ISO 27001 certified servers, with an isolated and dedicated instance. No data passes through non-European servers. We can provide the technical documentation needed for validation by your CISO or oversight authority.
Can the AI integrate with our existing information system?
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Yes. LetzAgents can connect to your existing tools via APIs. Integration depends on your technical environment and is analyzed during the scoping phase.
How do you handle politically sensitive data?
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LetzAgents only reflects the information you provide it. The knowledge base is entirely under your control: you decide which documents go in, which agents access them, and which responses are validated. The AI takes no position - it returns information from your documents with source citations.
Is it suitable for small public structures?
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Yes. The solution is modular: you activate the agents you need (chatbot, phone, internal assistant). A 30-person structure can start with a web chatbot and internal assistant. The package doesn't depend on the number of users.
How long does deployment take?
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Deployment depends on your environment's complexity. For a standard case (chatbot + internal assistant), expect a few weeks including scoping, document ingestion and testing.
What is the cost?
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LetzAgents offers adapted plans: an SME offer for modest-sized structures and an Enterprise offer for larger organizations, both including sovereign hosting and support. Contact us for a proposal adapted to your situation.
Want your public enterprise to adopt AI with full sovereignty?
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